Library to survey users

A random selection of faculty, staff and students will be will be asked via an e-mail survey this spring to rate campus library services and provide feedback on services, library usage and general satisfaction.

The libraries will use the information to enhance services and respond to user needs.

Participants will receive invitations in late March to complete the 15-minute survey, which will be accessed through a URL embedded in the e-mail message. The survey will close in mid-April. Reminder e-mails will be sent out to those who might not have filled out the survey upon the first invitation.

The survey consists of questions about service, accessibility and control of information, the library as a place, user satisfaction, library usage and demographics. Participants can make additional remarks.

Once participants complete the survey, they may choose to submit their e-mail to a drawing for prizes. Respondents may remain anonymous.

Other UW System libraries will use the survey, a rigorously tested Web-based instrument called LibQUAL+.

Information: http://www.libqual.org, lib-qual@library.wisc.edu.